These payment terms are an agreement between you, the organizer, and Parklife, Inc., the company that handles ticket money for organizers in the United States. They apply from the moment you accept them, before your first paid ticket goes on sale, and to every paid ticket you sell on RealEvents after that.
They add to the organiser agreement (opens in a new tab), which every organizer holds and which covers everything about organizing that is not money, and to the Terms of Service (opens in a new tab) and Privacy Policy (opens in a new tab). Where these payment terms say something about money — fees, payouts, refunds, chargebacks, tax — they win; on everything else the organiser agreement applies.
Plain English is deliberate. Each section says what happens; there is no fine print elsewhere.
Definitions
"Parklife" means Parklife, Inc. (registration 6515416), 131 Continental Dr, Suite 305, Newark, DE 19713, United States. "We", "us" and "our" mean Parklife.
You sell through your own Stripe account
Paid tickets to your events are sold by you, the organizer, through a Stripe account connected to RealEvents. You are the merchant of record: the guest pays you, in US dollars, and the money lands in your Stripe balance. Parklife provides the platform, keeps a platform fee on each charge, and controls when your balance is paid out, holding it until after your event so that refunds, chargebacks and fraud can be dealt with first, as set out in the payout section below. You must complete Stripe's onboarding before you can put paid tickets on sale, and Stripe's own connected-account agreement applies to you as well. You are responsible for keeping your Stripe account and bank details current.
Free tickets involve no money and no Stripe account: RealEvents simply records the registration for you.
Fees
The price you set is the price the guest pays: nothing is added at checkout. Out of each paid ticket, Parklife keeps a platform fee of 5% of the price, and the card processing fee of 2.9% + $0.30 per ticket, which is Stripe’s published rate, is passed on. Both are taken as an application fee on each charge, so what reaches your Stripe balance is the ticket price less those two fees. Free tickets attract no fees at all. When you set a price, RealEvents shows you both numbers: what the guest pays and what you receive.
These are introductory numbers. If we change them, the change applies to tickets sold after the new terms take effect, and you will be asked to accept the new version before listing new paid tickets. If we have agreed different fees with you in writing, those apply instead.
Payouts
Your Stripe balance is on a manual payout schedule that Parklife controls. We release the takings of an event to your bank account after the event has ended and a settlement window of 7 to 14 days has passed, less any refunds, chargebacks and their costs. A release can be further delayed while a refund, chargeback or dispute is open, while Stripe requires further verification from you, or while we investigate a guest support issue about the event, and we will tell you when that happens.
If a later refund or chargeback exceeds what is left in your balance, Stripe recovers the difference from your bank account under its agreement with you, or you owe it to us and we may invoice you for it.
Refunds and cancellations
Every paid ticket on RealEvents is sold under one refund policy: Refund of the ticket price, less the card processing fee, until 24 hours before the event starts, and no refund after that. Guests see the policy before they pay and can cancel under it themselves from My Events. A ticket bought in the last 24 hours before the event starts is non-refundable from the moment of purchase, and the guest is told so before paying.
The clock runs to the start of the event in the event’s timezone. Refunds under the policy are per seat: the guest gets back the price they paid for that seat less its card processing fee, and the seat goes back on sale. A guest who has checked in cannot be refunded under the policy.
The card processing fee inside the price is never refunded: it is what Stripe keeps on the payment, and the guest is told so before paying. Of the rest, you give back your share of the ticket price and Parklife returns its platform fee, so a refund never costs you more than you received for that ticket. Your share comes out of your Stripe balance.
You may also refund any order, in full or in part, at any time at your discretion through RealEvents, whether or not the policy requires it; the same rule applies: the card processing fee stays back, and the rest comes from your share and our platform fee in proportion. If we change the policy, the change applies to tickets sold after it, and a ticket keeps the policy it was bought under.
If you cancel an event, every paid guest is refunded automatically on the same terms — the ticket price less the card processing fee — and RealEvents processes those refunds. The same happens if we cancel the event under the organiser agreement. If you reschedule an event, guests are told and may drop out until its new start time, unless they have already confirmed they are still coming; a paid guest who drops out of a rescheduled event is refunded the same way, whatever the refund clock says. Refunds go back to the payment method the guest paid with.
Chargebacks and disputes
A chargeback or payment dispute raised by a guest, and any fee Stripe charges for it, is your cost. Parklife will respond to the dispute with the ticket and check-in records RealEvents holds, and you agree to give us any further evidence we ask for promptly.
Taxes
You are responsible for any sales tax, admissions tax or income tax on your ticket sales, and for collecting and remitting it. RealEvents does not calculate or collect tax on your behalf. Parklife accounts for tax on its own fees. Your Stripe dashboard and our payout statements show the ticket revenue, fees and refunds for each event so you can do your own accounting.
Changes to these terms
We may publish a new version of these payment terms. When we do, RealEvents shows the change on your Overview and on Settings → Payments, and an owner or admin must accept the new version before your organizer can put new paid tickets on sale. Tickets already on sale keep selling under the version you accepted, and free events are never affected.
Liability for money
To the fullest extent the law allows, Parklife’s total liability to you for any claim about ticket money is limited to the platform fees it kept from your ticket sales in the twelve months before the claim. You will indemnify Parklife against refunds, chargebacks and their costs that arise from your events. The organiser agreement’s liability section applies to everything else.
When you stop selling
If you stop using RealEvents, or we close your organizer account under the organiser agreement, money already collected is settled under the payout section, and refunds and chargebacks still open on your events remain yours.
Law and disputes
These payment terms are governed by the laws of the State of Delaware, United States, and any dispute is decided by the state and federal courts located in Delaware, United States. Nothing here takes away rights you have under consumer-protection law that cannot be excluded.
Questions about these terms go to support@real-events.com.
Questions?
Ask us anything about this document, or about the information we hold on you.