If you cannot attend, releasing your places helps the host plan and gives someone on the waiting list a chance to join.
Cancel a booking
- Open My Tickets (opens in a new tab), find the booking and choose View my ticket.
- Open the More menu (⋯) on the ticket and choose Cancel this ticket, or Withdraw this request if you are waiting for approval. When the booking has several seats, the More menu beside the event details offers Cancel all tickets.
- Read the confirmation carefully, including the number of seats being released and, for a paid ticket, the amount coming back, then confirm.
Cancelled tickets stop working at the door. You can register again while registration is open and places are available, but your old place is not held for you.
Review a booking cancellation
Paid tickets and refunds
Every paid ticket on RealEvents has the same refund policy: Refund of the ticket price, less the card processing fee, until 24 hours before the event starts, and no refund after that. The clock runs to the start of the event in the event’s own timezone. Cancelling an eligible paid seat refunds the price you paid for it, less its card processing fee, to the card you paid with, usually within a few working days depending on your bank. Prices include every fee; the card processing fee is the one part that is never refunded, and the event page shows its amount before you pay.
A ticket bought in the last 24 hours before the event starts is non-refundable, and the event page says so before you pay. A ticket that has been checked in cannot be refunded.
Outside the policy, a refund is the host’s decision. Use Contact the host on the event page to ask; any refund they agree to comes back to the same card.
If there is no cancellation option
- The ticket may already be cancelled, or the event itself may have been cancelled.
- Self-service cancellation of a free booking closes when the event’s registration cutoff is reached; of a paid ticket, 24 hours before the event starts.
- A ticket that has already been checked in cannot be cancelled here. Ask the team at the door if the check-in was a mistake.
- Once the policy window has closed, a paid ticket can only be refunded by the host. Contact the host from the event page.
When the host reschedules
Check the new date, time and timezone on the event page or in the reschedule email. Your existing booking moves with the event.
If the email includes reply links, use one to confirm you are still coming or to say you can no longer attend. Review the reply page before submitting your choice. You can reply until the event’s new start time.
Choosing to drop out releases the whole booking, including its seats; a paid booking is refunded (the ticket price less the card processing fee), whatever the refund policy says about timing. Confirming you are still coming is your answer to that reschedule: after it, cancelling works as it does for any booking, from My Tickets under the usual refund policy. Download a fresh PDF or ticket image if you are still coming and want a copy with the updated details.
Reply to a new schedule
When the host cancels
The event page stays available with a cancellation notice and the host’s reason. The tickets no longer stand, so you do not need to cancel the booking yourself. A paid booking is refunded without you having to ask: the ticket price less the card processing fee.
For questions about the event, use Contact the host on the event page: your question is emailed to the host and they reply to your address.