Find and save your tickets

My Events (opens in a new tab) is the home for your bookings. You can get your tickets there even if you cannot find the confirmation email.

Open your booking

Sign in (opens in a new tab) with the email address you used when registering.
Open My Events (opens in a new tab) and choose your event. Check the Past tab if the event has already ended, and the Cancelled tab for a booking you cancelled or one that lapsed or was declined.
Open the booking to see its seats. If you booked several places together, their QR codes appear on the same page. Each seat has its own code.

My Events showing an upcoming group booking, an approval request and a waiting-list place. — Bookings appear together in My Events, with approval requests and waiting-list places clearly marked. Example event and guest details.

Save your ticket before you go

Use Download PDF to save a ticket to your device or print it.
Use Save image to keep a copy in your photos. On a touch device, open the ticket image and press and hold it to save.
If an Apple Wallet or Google Wallet button is available, use it to add that seat’s pass. Repeat for each seat you need.
Use Add to calendar for the event details. A calendar entry is a reminder; bring the ticket QR code for check-in.

Save your tickets before travelling in case reception is poor at the venue. Check the event page again if the host announces a change; a downloaded PDF or saved image will still show the details from when you saved it.

A two-seat booking with a separate QR code and download actions for each ticket. — A group booking has one QR code per seat. Save the tickets you will need at the door. Example event and guest details.

If you cannot find a ticket

Check that you are signed in with the booking email, particularly if you use more than one address.
Look under Your waiting lists in My Events (opens in a new tab). A waiting-list entry is separate from a confirmed booking.
Check whether your request is awaiting approval, or whether the event or booking was cancelled.
If someone else made the booking, ask them for the ticket for your seat. It will be in their account.

At the venue, the check-in team can also search for the booking name or email address, or look up the confirmation code printed on your ticket.

If someone else has your code

Open the booking in My Events (opens in a new tab).
Choose More, then Reset ticket code. If you booked several places, choose which ones; all are ticked to start with.
Confirm. Each ticket gets a new code straight away, and we email you the new tickets.

Anyone with your QR code or confirmation code can use it at the door, and only the first scan gets in. If you forwarded the confirmation email, posted a photo of your ticket or think someone else has seen it, reset the code.

Open My Events