My Tickets (opens in a new tab) is the home for your bookings. You can get your tickets there even if you cannot find the confirmation email.
Open your booking
- Sign in (opens in a new tab) with the email address you used when registering.
- Open My Tickets (opens in a new tab) and choose your event. Check the Past tab if the event has already ended.
- Open the booking to see its seats. If you booked several places together, their QR codes appear on the same page. Each seat has its own code.
My Tickets
Save your ticket before you go
- Use Download PDF to save a ticket to your device or print it.
- Use Save image to keep a copy in your photos. On a touch device, open the ticket image and press and hold it to save.
- If an Apple Wallet or Google Wallet button is available, use it to add that seat’s pass. Repeat for each seat you need.
- Use Add to Calendar for the event details. A calendar entry is a reminder; bring the ticket QR code for check-in.
Save your tickets before travelling in case reception is poor at the venue. Check the event page again if the host announces a change; a downloaded PDF or saved image will still show the details from when you saved it.
Your booking
If you cannot find a ticket
- Check that you are signed in with the booking email, particularly if you use more than one address.
- Look under Your waiting lists in My Tickets (opens in a new tab). A waiting-list entry is separate from a confirmed booking.
- Check whether your request is awaiting approval, or whether the event or booking was cancelled.
- If someone else made the booking, ask them for the ticket for your seat. It will be in their account.
At the venue, the check-in team can also search for the booking name or email address, or look up the confirmation code printed on your ticket.