Open Settings → Payments (opens in a new tab) to see how your organiser is set up. The country you chose when you became an organiser decides whether paid tickets are available yet, which company you contract with, which currency you sell in, and how you get paid.
Paid tickets by country
You can run free events from any country. Paid tickets are available to organisers in the United States; in every other country the ticket price stays locked and your events are free for now. We will let you know when paid tickets open in your country, and you will be asked to accept the payment terms that cover them before your first paid ticket.
Every organiser, in every country, holds the organiser agreement with Parklife, Inc., which covers organising and says nothing about money. Organisers in the United States sell in US dollars under the Parklife, Inc. payment terms, which they accept on Settings → Payments before their first paid ticket.
The price you set is the price the guest pays — nothing is added at checkout. Out of each paid ticket come a platform fee (a percentage of the price) and the card processing fee at the payment provider’s published rate; what is left is yours. When you set a price you can type either the price the guest pays or the amount you want to receive, and the editor shows the other. Free tickets never attract fees. The exact numbers for your country are shown on the Payments page.
Your country can’t change once you have sold a paid ticket. If it is wrong, contact us (opens in a new tab).
United States: connect your Stripe account
- Open Settings → Payments (opens in a new tab), accept the payment terms, then choose Connect with Stripe. Stripe creates an account that belongs to your organiser.
- Complete Stripe’s onboarding: business type, your details, and the bank account payouts should go to. You can leave and come back; the Payments page shows what is still to do and a Continue with Stripe button until it is done.
- When Stripe has verified the account, the Payments page shows Ready and the ticket price field unlocks in the event editor. Straight after onboarding the page says Finishing setup and checks with Stripe by itself for a few seconds; Check again asks at any other time.
Guests pay into your Stripe account directly, and you are the seller of record. Parklife, Inc. keeps its platform fee and the card processing fee on each sale. Your Stripe balance is released to your bank after each event ends, so money for events that have not happened yet stays put.
Refunds
Every paid ticket is sold under one refund policy, the same for every organiser and every event: Refund of the ticket price, less the card processing fee, until 24 hours before the event starts, and no refund after that. Guests see it before they pay and can cancel an eligible seat themselves from My Tickets; the seat goes back on sale and the price they paid, less the card processing fee, goes back to their card. A ticket bought in the last 24 hours before the event starts is non-refundable, and the guest is told so before paying.
The card processing fee is never refunded — the processor keeps it, and guests are told the amount before they pay. Of the rest, you give back your share of the ticket price and RealEvents returns its platform fee, so a refund never costs you more than you received for that ticket and nothing comes out of your other takings.
You can refund any order yourself, in full or in part, whatever the policy says: open the event’s Orders (opens in a new tab) tab, choose the order and Refund. Pick the seats to refund and cancel, or switch to a different amount to refund money while leaving the tickets valid. The same rule applies: the card processing fee stays back.
Cancelling an event refunds every paid guest automatically on the same terms, the ticket price less the card processing fee; a paid guest who drops out after a reschedule is refunded the same way. The dialog shows the total before you confirm.
Accept the payment terms
You accepted the organiser agreement when you became an organiser; it covers organising and says nothing about money. Money is in the payment terms for your country, which an owner or admin accepts once, on Settings → Payments, before your first paid ticket goes on sale. Until then the ticket price field stays locked and nothing else is affected.
When we publish a new version of either document, a notice appears on your Overview and the new version is on Settings → Payments (opens in a new tab) with a checkbox. A new organiser agreement blocks nothing. New payment terms hold back anything new: a paid ticket on a new event, a new paid ticket on an existing event, or a free ticket turned paid. Events already selling paid tickets carry on: guests keep buying, and you can still change those tickets’ price, capacity and sale window. Free tickets are never affected.
Why the ticket price is locked
- “Accept the payment terms” — an owner or admin needs to accept the payment terms for your country on the Payments page, once before your first paid ticket and again when they change. Only new paid tickets wait; tickets already on sale keep selling and stay editable.
- “Connect a Stripe account” — you are in the United States and have not started Stripe onboarding yet.
- “Your Stripe account is not ready” — onboarding was started but Stripe has not enabled payments; continue onboarding, or press Check again on the Payments page if you have just finished.
- “Paid tickets are available to organisers in …” — paid tickets have not opened in your country yet. Your events stay free, and nothing on your side is missing.
- “Paid tickets are coming soon” — paid tickets are not switched on in this environment yet; nothing on your side is missing.