Open Events (opens in a new tab) and choose your event. Use Guests to manage registrations, and Scan tickets when you are ready to check people in.
Prepare your guest list
- Search by name or email and use filters to find the people you need. The list shows fifty guests at a time, and a filtered view is a link you can share with your team.
- Filter by Check-in to see who has arrived and who is still to come. Not checked in lists confirmed guests without an arrival record.
- Review Needs approval requests and approve or decline them. Confirmed guests receive their tickets.
- Check waiting-list entries separately from confirmed guests. A Maybe response is also separate from a booking.
- Export the guest list if you need a working copy. An export reflects the list at that moment, so download it again after significant changes.
Invite your door team through Team settings (opens in a new tab) and check Roles & permissions (opens in a new tab) to make sure their role gives them the access they need. Have each person open the event and scanner on their own device before the event starts.
Guest list
Scan a ticket
- Open Events (opens in a new tab), select the correct event, then choose Scan tickets.
- Start the camera and allow camera access in the browser. Use the scanner inside RealEvents to read the guest’s QR code.
- In Standard mode, review the guest details and choose Check in. The result stays on screen until you tap it.
- In Express mode, a valid ticket without a warning is checked in automatically. Read the result before moving on to the next guest.
Successful check-in
Read warnings before confirming
Every result tells the person at the door what to do, under what happened: green says Grant access; amber asks you to look first, for example to check for a copied ticket when a ticket was already checked in; red says Do not grant access. If the scan itself failed, such as a dropped connection, it says Scan again instead.
The scanner warns about situations such as a scan too early or after the event is over, a cancelled ticket or a previous check-in. Tickets scan without a time warning from one hour before the start time (from 21:00 the evening before an all-day event) until the end time, or until 06:00 the next morning when the event has no end time. Outside those hours you can still check a guest in by confirming. A warning is not a successful check-in; review it before using any confirmation action offered.
A ticket for another event, including another date in the same series, is refused in red: the scanner only checks in tickets for the event you have open. It names the event and date the ticket is for, so you can point the guest to the right one.
If you check someone in by mistake, use Undo on the result. Their ticket remains a booking; undoing check-in only removes the arrival record.
A ticket already checked in
If the camera or QR code is not working
- Check the browser’s camera permission and try again. Ask the guest to increase screen brightness or open the original ticket.
- Enter the confirmation code from the ticket in the code field.
- Use Search guests to find the booking by name or email, then check in the correct seat.
- You can also check a guest in from their row in Guests. RealEvents asks you to confirm first and shows any warning, such as a ticket for a different date. Undo check-in is in the row’s menu.
- Keep an internet connection available. Check-in needs to reach RealEvents to verify and record arrivals.
Find a guest without a QR code